299bt Terms and Conditions

1 Introduction

Welcome to 299bt. These Terms and Conditions ("Terms") apply to all users of the 299bt platform, including the website at 299bt.io, the 299bt mobile app, and any related services provided by 299bt. By accessing or using any part of the 299bt platform, you confirm that you have read, understood, and agreed to be bound by these Terms in full.

299bt operates as an online sports betting and casino platform serving players in Bangladesh and the broader South Asian region. The platform offers sports betting, live casino games, slots, and card games. All services provided by 299bt are subject to these Terms, along with any additional rules or policies published on the platform from time to time.

References to "299bt", "we", "us", or "our" in these Terms refer to the 299bt platform and its operating entity. References to "you" or "your" refer to the registered user or visitor accessing the 299bt platform.

2 Eligibility

To register and use the 299bt platform, you must meet all of the following eligibility requirements:

• You must be at least 18 years of age. 299bt does not permit anyone under the age of 18 to register, deposit, or place bets on the platform under any circumstances.
• You must be legally permitted to participate in online gambling activities under the laws applicable in your jurisdiction. It is your responsibility to verify this before registering.
• You must not be a resident of any jurisdiction where online gambling is explicitly prohibited by law.
• You must not be acting on behalf of another person when registering or using the 299bt platform.
• You must not be a current employee, contractor, or close family member of an employee of 299bt or any of its affiliated companies.

3 Account Registration

Each player may hold only one registered account on 299bt. Creating multiple accounts — whether under the same name, the same device, the same IP address, or the same payment method — is strictly prohibited and will result in all associated accounts being suspended and balances being forfeited.

When registering on 299bt, you are required to provide accurate and complete information. This includes your full legal name, date of birth, contact details, and any other information requested during the registration process. Providing false information is a breach of these Terms and may result in immediate account closure.

You are responsible for maintaining the security of your 299bt account credentials. This includes choosing a strong password and not sharing your login details with anyone else. 299bt will not be held responsible for any losses resulting from unauthorised access to your account caused by your failure to keep your credentials secure.

• Notify 299bt immediately if you suspect unauthorised access to your account.
• Do not use another person's account or allow another person to use yours.
• Keep your contact details up to date so that 299bt can reach you when needed.
• Complete any identity verification (KYC) process requested by 299bt promptly. Failure to do so may result in withdrawal restrictions.

299bt reserves the right to close or suspend any account at its discretion, particularly where there is evidence of fraud, abuse, or a breach of these Terms.

4 Deposits and Withdrawals

299bt supports deposits and withdrawals via bKash, Nagad, and Rocket. These are the primary payment methods available on the platform. 299bt does not currently accept credit cards, bank transfers, or cryptocurrency for deposits or withdrawals.

All deposits to your 299bt account must come from a payment account registered in your own name. Deposits from third-party accounts are not permitted. If a deposit is identified as coming from a third-party source, it may be reversed and the associated account may be suspended.

• Minimum deposit amounts vary by payment method and are displayed in the cashier section of the 299bt platform.
• Deposits are credited to your 299bt balance almost immediately after confirmation from the payment provider.
• Withdrawal requests are processed by 299bt within the same business day in most cases, subject to verification requirements.
• Withdrawals will only be sent to the same payment method used for the most recent deposit, unless otherwise approved by the 299bt support team.
• 299bt does not charge fees for standard deposits or withdrawals, but your payment provider may apply their own charges.

299bt reserves the right to delay or decline a withdrawal if there is reasonable suspicion of fraudulent activity, money laundering, or a breach of these Terms. In such cases, 299bt will notify the player and may request supporting documentation.

5 Betting Rules

All bets placed on 299bt are subject to the specific rules applicable to the relevant sport, event, or game. These rules are available within the relevant section of the 299bt platform and should be reviewed before placing any bet.

General betting rules that apply across all sports and events on 299bt include the following:

• A bet is only confirmed once it has been accepted by the 299bt system and a confirmation reference has been issued. B ets that have not received a confirmation reference are not valid.
• 299bt reserves the right to void any bet placed on an event where the odds were clearly displayed in error due to a technical fault or human error.
• In the event of a match or event being abandoned, postponed, or cancelled, bets will be settled according to the specific rules for that sport as published on the 299bt platform.
• Live in-play bets are accepted at the discretion of 299bt. Odds for in-play markets can change rapidly and 299bt cannot guarantee that a bet will be accepted at the displayed price.
• Maximum bet limits apply to all markets on 299bt. These limits vary by sport, event, and market type and are displayed in the bet slip before confirmation.
• 299bt reserves the right to limit the betting activity of any account at its discretion, including restricting maximum stake amounts or the number of bets placed per event.

For casino games and slots on 299bt, all game outcomes are determined by certified random number generation systems or, in the case of live casino, by physical equipment operated by trained dealers on camera. Game results cannot be influenced by 299bt or by any player.

6 Bonuses and Promotions

299bt offers a range of bonuses and promotions to both new and existing players. All bonuses are subject to specific terms that are published alongside each promotion. In the event of any conflict between a promotion's specific terms and these general Terms, the promotion-specific terms will take precedence.

• Bonuses are credited to your 299bt account in accordance with the terms of the relevant promotion. Some bonuses are credited as bonus funds rather than real cash and must be wagered before withdrawal.
• Wagering requirements specify how many times a bonus amount must be bet before it can be converted to withdrawable cash. These requirements vary by promotion and are clearly stated in the promotion terms.
• Bonuses may only be used for the games or bet types specified in the promotion terms. Using a bonus on ineligible games may result in the bonus and any associated winnings being voided.
• 299bt reserves the right to withdraw, modify, or cancel any bonus or promotion at any time. Where a bonus has already been credited to a player's account, 299bt will honour the terms under which it was issued.
• Attempting to abuse the 299bt bonus system — including through the use of multiple accounts, coordinated betting, or any other method designed to exploit promotions — will result in the forfeiture of all bonuses and may lead to account suspension.

7 Prohibited Conduct

The following actions are strictly prohibited on the 299bt platform. Engaging in any of these activities will result in immediate account suspension, forfeiture of balances, and may be reported to relevant authorities:

• Registering more than one account on 299bt, whether under your own name or any other identity.
• Using automated software, bots, scripts, or any other tool to place bets or interact with the 299bt platform in a way that is not through normal manual use.
• Exploiting errors, bugs, or technical faults in the 299bt platform to gain an unfair advantage. Any winnings obtained through such exploitation will be voided.
• Engaging in match-fixing, collusion, or any form of cheating in connection with bets placed on 299bt.
• Using the 299bt platform for money laundering or any other illegal financial activity.
• Providing false identity information during registration or verification.
• Attempting to access another player's 299bt account without authorisation.
• Engaging in any conduct that is abusive, threatening, or harassing toward 299bt staff or other players.

299bt monitors all account activity and uses a combination of automated systems and manual review to detect prohibited conduct. If your account is suspended due to a breach of this section, you may contact the 299bt support team to appeal the decision. However, 299bt's determination in such matters is final.

8 Responsible Gaming

299bt is committed to promoting responsible gambling. We provide a range of tools to help players manage their betting activity and maintain a healthy relationship with gambling. These tools are available to all registered players at no cost and can be accessed directly from your account settings.

• Deposit Limits: Set daily, weekly, or monthly limits on how much you can deposit into your 299bt account. Limits can be reduced immediately but increases require a cooling-off period.
• Session Reminders: Set a time limit for your playing sessions. 299bt will notify you when your session time has elapsed.
• Self-Exclusion: Temporarily or permanently exclude yourself from the 299bt platform. During a self-exclusion period, your account cannot be used and marketing communications will be suspended.
• Reality Checks: Receive periodic notifications showing how long you have been playing and your net win or loss during the session.

If you believe that your gambling has become a problem, we strongly encourage you to use the self-exclusion tool or contact the 299bt support team. Our team is trained to handle these situations with care and confidentiality. For more information, visit our dedicated Responsible Gaming page.

9 Intellectual Property

All content on the 299bt platform — including but not limited to the 299bt logo, website design, graphics, text, software, game interfaces, and promotional materials — is the intellectual property of 299bt or its licensors. You may not copy, reproduce, distribute, modify, or create derivative works from any 299bt content without prior written permission.

You are granted a limited, non-exclusive, non-transferable licence to access and use the 299bt platform for personal, non-commercial purposes only. This licence does not include the right to scrape, crawl, or systematically extract data from the 299bt platform.

10 Limitation of Liability

299bt provides its platform on an "as is" and "as available" basis. While we make every effort to ensure the platform is available and functioning correctly at all times, we cannot guarantee uninterrupted access or that the platform will be free from errors or technical issues.

• 299bt will not be liable for any loss of profits, loss of data, or any indirect or consequential losses arising from your use of the platform.
• 299bt's total liability to you in connection with any claim arising from your use of the platform will not exceed the total amount deposited by you in the 12 months preceding the claim.
• 299bt is not responsible for any losses arising from your failure to comply with these Terms, including losses resulting from account suspension due to a breach.
• In the event of a technical error that results in a bet being accepted or settled incorrectly, 299bt reserves the right to correct the error and re-settle the bet at the correct odds or outcome.

11 Privacy

299bt collects and processes personal data in accordance with its Privacy Policy. By registering on 299bt, you consent to the collection and use of your personal data as described in the Privacy Policy. The Privacy Policy is incorporated into these Terms by reference and should be read alongside them.

299bt will not sell your personal data to third parties. Data may be shared with payment processors, identity verification providers, and regulatory authorities where required by law or necessary to provide the 299bt service. For full details, please review our Privacy Policy.

12 Amendments to These Terms

299bt reserves the right to update or amend these Terms at any time. When changes are made, the updated Terms will be published on this page with a revised "Last Updated" date. For significant changes, 299bt will notify registered players via email or an in-platform notification.

Your continued use of the 299bt platform after any amendment to these Terms constitutes your acceptance of the revised Terms. If you do not agree with the updated Terms, you must stop using the platform and contact the support team to close your account.

13 Contact Us

If you have any questions about these Terms and Conditions, or if you need assistance with your 299bt account, our support team is available 24 hours a day, 7 days a week.

• Live Chat: Available directly on the 299bt platform — the fastest way to get a response.
• Email: [email protected] — for non-urgent queries or formal complaints.
• FAQ: Visit our FAQ page for answers to the most common questions about 299bt.

299bt aims to respond to all email enquiries within 24 hours. Complaints are handled in accordance with our internal complaints procedure, details of which are available from the support team on request.